Shipping & Returns
Our aim is to despatch goods as quickly as possible; this will be the same day if the order is received before 2 pm and items are in stock. After this time if we can process the order that day we will; if this is not possible it will go out the following working day. Your account is charged immediately on placing an order. Any amendments to the original order need to be confirmed in writing however once your order has been processed by our warehouse we are unable to alter or amend an order and ask that you wait for it to arrive with you before contacting us to arrange a return. All quoted delivery times are estimates only unless you have paid for a guaranteed service and placed your order in time for next day despatch.
In the unlikely event that your order hasn't arrived within two weeks and we have not contacted you please feel free to contact us and ask what we are doing.
Delivery: Rest of the world
Deliveries to countries outside the EU may incur customs duty on delivery. This charge will depend on the country and you should enquire locally for more information. These countries will also have UK sales tax deducted from the sale.
Return of Goods Policy/Refunds
Changed your mind? Not quite what you were looking for? No problem; we are happy to accept returns of goods for refund or exchange (stock permitting). Goods should be returned within 123 days of receipt. All returned items must be unused and in their original packaging: we cannot accept goods back that we cannot sell as new, and they must be accompanied by the original delivery note. In all cases we will only process a refund once we receive the goods. Please ensure that you make adequate provision for the safe return of the goods; all return postage costs are the customer's responsibility unless otherwise stated.
For the safety of all our customers we are unable to exchange new or unused kits for refund or exchange unless it is unfit for purpose, not as described, not of satisfactory quality, or returned in accordance with your legal right to cancel as detailed above. No one wants to receive these items from an unknown source; you as a buyer need to have absolute confidence that your products have not been tampered with right? Even though we have the nicest customers in the world, once these products have left our sight we are no longer able to vouch for their authenticity or history. Please bear this in mind before you make your purchase, this is for your safety and the safety of the people you are with.
If you believe your goods to be faulty; incorrectly described; not fit for purpose or if the wrong item has been despatched please contact us prior to returning the item. We can then arrange for the goods to be returned to us at our expense and an exchange or full refund of the original price paid.
When returning an item, always ask for a Proof of Posting. We are not liable for any returns that are lost or delayed in the post back to us. At our absolute discretion, we may issue an exchange or refund for an item that has gone missing if the customer can provide proof of posting/signed for delivery.
Please note, we can only refund the card used in the original sale. It is entirely up to the customer's card issuing bank to decide how much time it takes to effect a credit. Our account is debited the very next day when the credit gets settled but it may take up to 3 - 4 working days for the funds to get credited to the cardholder's account depending on the card issuing bank.
Match Teamwear products are available exclusively from MatchTeamwear.com. We do not sell to the trade, however we know there are several companies and individuals who are buying our goods and offering them for re-sale at a higher price. Whilst we cannot stop people doing this your Match Teamwear warranty is only valid for the original customer with a proof of purchase. Match Teamwear products brought through a second party, e.g. eBay, outdoor centres etc may not be covered.
International Warranty (Products sold outside the UK)
We double-check all of our products that are due to be sent round the world to ensure that they are in perfect condition when they leave the warehouse but we are aware that things can go wrong. We will always stand by our products and if they are faulty we will always repair/replace them however you must cover the cost of returning the faulty product to us. This may seem harsh but we currently only have a UK office and we simply cannot offer the same level of after sales service to non UK customers as we can UK customers.
We try to make sure that items listed on our site are always in stock. In situations when an item becomes discontinued or temporarily unavailable we will contact you to let you know when the item will be in stock or to arrange a refund.
- The value of your Gift Certificate is indicated clearly on the certificate.
- Any unused balance will be placed in the recipient's Gift Certificate account until it reaches its expiration date.
- If the order exceeds the value of the gift certificate, the balance must be paid by credit or debit card.
- It is not currently possible to combine multiple Gift Certificates in a single order.
- Gift Certificates cannot be exchanged for cash.
- Gift certificates and unused portions of gift certificates expire one year from the date of issue.
- Match Teamwear Gift Certificates are only valid and can only be redeemed on our website, Match Teamwear.com.
- You can not use Gift Certificates to purchase other gift certificates, that would be crazy.
Website images and colour reproduction
We make every effort to ensure that images displayed on our website are as accurate as possible but we cannot guarantee an exact colour match to the product as displayed on your screen.
The information on our site is constantly updated and from time to time may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of a product we recommend you contact us for clarification and confirmation of details. We reserve the right to alter specifications and prices without notice.
In no event will Match Teamwear Ltd be liable for any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use, or inability to use this site. We make no warranty that this site or the server that makes it available is free of viruses or bugs.
Throughout the Match Teamwear Web site, you will find links to third party websites. Please note that Match Teamwear is not responsible for the privacy policies or content of third party sites.